I purchased the frame as a birthday present for my wife who was complaining about never seeing all the photos of the grandkids taken over the years.
Since I had a wireless router installed, I only looked at frames that had that capability. At the time ( July 2009 ) there were not that many competitors to look at. Kodak had the most installed, and also the most feedbacks on Amazon, and other sites. I was surprised that it only had a 3 star rating overall, but had the biggest customer base. Most of the negative comments were on installation, support and documentation problems. Digging into the complaints they seemed mostly centered on installation and networking issues.
Prior to ordering, I happened across a You Tube video that showed the entire process from opening the box to installing the software, connecting to the network, loading the photos, and running the frame. It appearded straight forward, and in some cases intuative or obvious. When I got the unit, I proceeded to follow the brief and somewhat sketchy installing steps. The network steps were straight-forward if you have previously added wireless devices to your network. if not, the terminology could be daunting and worst case confusing. The frame found my network, logged on and appeared just like every other device I have networked. At that point I was ready to load the frame.
Although I loaded Kodak software to control and operate the frame, I decided to use Windows Explorer to copy the photos onto the frame. It worked, but when I tried to manipulate the photos, the frame did not respond. I then switched to the Kodak software and everything worked fine. I really have no major issues with this product. I have not tried using the photos stored on the Kodak site, or other on-line photo sites. I have no reason to believe that they would not work as advertised.
My only minor complaint is the touch commands on the frame. I have the urge to actually touch the screen ( as opposed to the border icons) to enter commands. I would have liked a touch screen, but the icons work fine. Even my wife finds operating the frame easy and straight forward.
I can highly recommend the product as it does exactly what it is designed to do.
Get more detail about Kodak EasyShare W820 8-Inch Wireless Digital Frame.
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